Automate Your Communications
Your operations team spends hours every day on calls that follow the same pattern—delivery ETAs, proof of delivery requests, rate quote enquiries, after-hours messages that sit until morning. Meanwhile, drivers get manual calls about route changes, customers chase updates you don’t have time to send, and overdue invoices pile up because nobody has time to follow up. We build AI communication systems that handle inbound calls with natural voice agents, send proactive notifications to customers and drivers, and automate the repetitive outbound communication that drains your team. We run this technology in our own operation—so we know what works and what doesn’t.
What you get
AI voice agents that answer calls, take messages, and transfer to your team
Automated customer notifications—delivery ETAs, exceptions, and proof of delivery
Driver communication at scale—route changes, compliance alerts, and shift updates
After-hours coverage without hiring night staff
How operators use this
3PL with 500+ daily customer calls
Deployed an AI receptionist to handle inbound enquiries—POD requests, ETA checks, and rate quotes. Reduced front-desk call volume by 40% and captured after-hours leads that were previously lost.
Freight carrier with 80 drivers
Replaced manual dispatch calls with automated voice and SMS notifications for route changes, delay alerts, and compliance reminders. Saved dispatchers 3 hours per day.
Frequently asked questions
- What is an AI voice agent for logistics?
- An AI voice agent is an automated phone system that uses natural language processing to handle calls like a human receptionist—answering enquiries, routing calls, taking messages, and capturing caller details. It works 24/7 without hold queues.
- Can the AI agent transfer calls to my team?
- Yes. During business hours, the AI agent can warm-transfer calls to the right person based on caller intent—dispatch, accounts, sales, or management. After hours, it takes detailed messages and creates follow-up tasks.
- How do automated driver notifications work?
- We connect to your TMS or dispatch system and trigger voice calls, SMS, or app notifications when routes change, loads are assigned, compliance deadlines approach, or exceptions occur—no manual calls from your dispatch team.
- Does this help with compliance recording?
- Yes. All AI-handled calls are transcribed and logged with timestamps, caller details, and outcomes. This creates an audit trail for Chain of Responsibility and NHVR compliance requirements.
- How long does it take to set up an AI communication system?
- A basic inbound AI receptionist can be live in 2–4 weeks. More complex setups with outbound driver notifications, multi-channel messaging, and TMS integration typically take 6–10 weeks.
Ready to get started?
Tell us about your operation and we’ll show you where AI fits. No commitment, no sales pitch—just a straight conversation.
Book a Free Consultation